Most of the time this has a quick fix. Work through these in order.
1. Make sure you are using your newest vouchers
The most common cause is downloading vouchers from an older order. Log in at giftory.com/login and open the movie gift with the most recent added date. Download the tickets from that gift and try again.
If you have used Giftory movie tickets before, keep a note of which codes you have used. You can also mark a gift as used in your dashboard so it moves to Past Experiences.
2. Check that your tickets match your state
- AMC Yellow tickets do not work in California, New York or New Jersey. Black tickets work everywhere.
- Regal Standard (Low Market) tickets do not work in California, New York or New Jersey. High Market tickets work everywhere.
See Which movie tickets do you offer and where can I use them?
3. Check the movie and format
AMC vouchers do not work for a new release's opening weekend, special events, double features, marathons or certain foreign films. 3D, IMAX, Dolby and AMC Prime cost extra.
4. Enter both codes in the right box (AMC online)
At checkout on amctheatres.com, enter the 12-digit code and the 16-digit code in the Ticket Voucher field and click Apply after each. Popcorn and drink codes go in the Food and Beverage Voucher field. Step-by-step guide: How do I redeem my tickets with AMC?
5. Your cart timed out
If checkout timed out or you closed the page, AMC holds the voucher as used for a short time. Wait about 30 minutes and try again.
6. You canceled a showtime
A canceled showtime returns the ticket to the theatre, not to Giftory. Ask AMC for a replacement at amctheatres.com/contact (Reason: Online Ticketing, then Voucher Replacement) or email amcguestservices@amctheatres.com. For Regal, contact Regal guest services.
7. Still not working?
Try the box office first; staff can scan the voucher directly. If that fails, submit a support request or call (202) 719 0385. Include:
- the voucher codes that are not working
- a screenshot of the error
- the theatre and state you are booking in