Here are the most common reasons and how to fix them:
- Your cart timed out. If your checkout on the theatre's website or app timed out, the ticket can show as used for a short time. Please wait and try again later.
- You canceled a showtime. If you canceled a showtime in the AMC or Regal app or website, the ticket is returned to the theatre, not to Giftory. Please contact AMC or Regal guest services directly to have it reissued.
- Your ticket still won't work. Try redeeming it at the theatre box office. If that does not work, please submit a support request or call us at (202) 719 0385. Include your ticket codes and a screenshot of the error.