We are sorry you are having trouble locating the second email. Before reaching out to our team at support@giftory.com, please check your Inbox and SPAM folder for an email with the subject "You've got a Giftory" or "{Name} sent you a Giftory" or "Your experience details are inside."
Typically these emails are delivered and can either be confused for a confirmation email or end up in your SPAM folder. Additionally, it is important to double check the email address you sent it to. A common issue is that customers will send the order confirmation to one email and the gift to another. So please check your alternative emails.
If you still cannot find the email to request your tickets, please send an email with the email address you used to place the order to support@giftory.com and we will be happy to help.