We get it, plans change. Unused Giftory experience vouchers are eligible for a full refund to the original purchaser if returned within 14 days of purchase, no questions asked. Approved refunds are returned to the original payment method and typically appear within 5 to 7 business days.
Please note:
- No refunds are allowed once an experience is booked.
- Experiences fulfilled with gift cards or tickets cannot be refunded or exchanged once delivered.
- Premium Gift Box and shipping fees are not refundable.
Experiences that have not been booked can be exchanged for any other experience on Giftory at any time. If the new experience costs more, the difference must be paid by the customer.
Refund requests should be submitted at giftory.com/pages/contact and one of our customer service agents will assist. Exchanges can be made anytime from your dashboard at giftory.com/login.