Sometimes it’s hard to buy the perfect gift the first time, so we offer easy exchanges for the gift recipient. Recipients may exchange unredeemed or redeemed but unbooked Experiences at any time free of charge. Just reach out to our Customer Service team and they’ll take care of you.
It is important to note, should the recipient choose to exchange for a more expensive Experience, he or she will simply need to pay the price difference. Should he or she exchange for a less expensive Experience, the remainder will constitute an unredeemed balance remaining on such Experience Voucher or Gift Certificate, which will be applied to the recipient's account. Such unredeemed balances may only be redeemed toward future bookings of Experiences at the Website and are not redeemable for cash.