A small typo in your own email at checkout (for example .con instead of .com, or gnail instead of gmail) can cause these problems:
- you never got your order or gift email
- Get your tickets or Activate asks you to create a new account under an address you don't recognize
- you log in with your correct email and your gift is not there
We can fix this for you. We can't change the email on an order from your side, so please don't place a second order.
What to do
- Submit a support request and choose Resend email request, or call (202) 719 0385.
- Tell us your order number, the email you typed by mistake, and the correct email.
- We'll update the order and resend your email to the correct address. Check spam and promotions folders too.
Already activated your gift with the wrong email? That's fine. Our team will move it to your correct email for you. Just mention it in your request.
If you sent a gift to someone else
If the typo was in your recipient's email, see What if I entered the wrong email address during delivery?
Haven't activated your gift yet?
You don't need the email. Go to giftee.giftory.com/ihaveavoucher, enter the code, and log in with the email you want to use.
Tip for next time: double-check the email on the last checkout screen before you pay.