Sometimes we need to verify an order before it can be booked. This is a routine security check that protects you and the person who bought the gift. Your gift is safe and nothing has been canceled.
What to do
- Submit a support request and choose Booking and rescheduling, or call (202) 719 0385.
- Include your voucher code and the dates you'd like to book.
- Attach a screenshot of your card statement showing the Giftory charge, with the date and amount visible. Hide everything except the last 4 digits of your card number. Adding your order number and the name and email used at checkout helps us verify faster.
We usually complete verification within 24 hours. Once it's done, you can book as usual, or we can book your preferred date for you.
Please don't
- place a new order for the same experience
- submit the booking form again; it will show the same message until verification is done
Our hours (Eastern Time)
Monday to Friday, 9 AM to 11 PM. Saturday and Sunday, 11 AM to 11 PM. Requests sent outside these hours are answered the next time we're open.